As one of the country’s premiere digital marketing and web development companies, Caymana Consulting is excited to introduce clients to the next generation in artificial intelligence technology – helping to fully automate and streamline the customer service experience!
Navigating the web, you’ve undoubtedly seen that little chat box pop up on the bottom left corner of your screen at least a few times. And while the idea is certainly nice, being able to direct your specific questions and concerns to a person right there on the spot, rarely, if ever, is there an actual person connected to the other end! Leaving your message floating off into the ether, only to be responded to hours later, when you’ve probably already forgotten your question, and most likely taken your business elsewhere!
Well at Caymana Consulting, our team of IT specialists has introduced a full, autonomous, AI chatbot to answer each and every one of your client’s questions and concerns, in real-time! Find out more about this revolutionary technology below!
What is a Chatbot Anyway?
A chatbot is a common piece of customer service found on a number of different websites across the internet. By injecting the latest in AI (artificial intelligence) technology, your chatbot is a computer program that imitates human conversation — spoken, written or both.
Chatbots conduct conversations with people, and developers typically hope that users will not realize they’re actually talking to a robot. Artificial intelligence (in the form of natural-language processing, machine learning, and deep learning, which we will discuss later) makes it possible for chatbots to “learn” by discovering patterns in data. Without training, these chatbots can then apply the pattern to similar problems or slightly different questions. This ability gives them the “intelligence” to perform tasks, solve problems, and manage information without human intervention.
Integrate AI Into Your Chatbot Today!
The team at Caymana Consulting is able to fully customize and integrate artificial intelligence read and responses into your chatbot – actually providing your clientele the customer service they need, without having to keep someone on call 24 hours a day, just to answer tedious questions!
Your chatbot incorporates artificial intelligence, the ability to understand language, not just commands, and the capacity to learn. This technology has led to intelligent chatbots that can discover new patterns and get smarter as they encounter more situations – essentially, your chatbot will learn more and more about your business with each customer they serve!
To make it simple, a chatbot’s job is to receive input data, interpret it, and translate it into a relevant output value. Upon receiving the input data, it must analyze and contextualize in order to determine the appropriate “reaction” to whatever prompt it has received. This provides you with the piece of mind to know your customers are being served, without the need to have an actual person on call 24-7 to simply look over the robot’s shoulder!
To learn more about integrating Artificial Intelligence into your website – let the team at Caymana Consulting integrate a fully functioning chatbot for you today! For more information or to set up a consultation, be sure to contact us today.
